Food supplement. Not a medicine. Sold by Rinsingcleansing LLC, Seattle, United States.

Refund & Returns Policy

Last updated:

14-Day Return Guarantee

We stand behind the quality of Enneon Nourish Essentials. If you're not satisfied with your purchase, you have 14 calendar days to return unopened products for a full refund.

Return Eligibility

Your product is eligible for return if:

  • The product is unopened and in original condition
  • You have the original bottle and packaging
  • The return is requested within 14 calendar days of purchase
  • The product is not damaged due to mishandling or negligence on your part

Non-Returnable Items

The following items are NOT eligible for return:

  • Opened products: Once a food supplement bottle is opened, it cannot be returned due to safety and sanitation regulations.
  • Used products: Any product where capsules have been removed or consumed
  • Damaged packaging: Products with tampered or severely damaged packaging
  • Expired products: Products past their expiration date

How to Initiate a Return

  1. Contact Support: Email support@rinsingcleansing.shop or call +1-206-555-0147 to request a return.
  2. Provide Details: Include your order number, reason for return, and proof of purchase (order confirmation email).
  3. Receive Instructions: We'll provide a prepaid return shipping label and detailed return instructions.
  4. Ship Your Return: Pack the unopened product securely and ship it to the address provided.
  5. Receive Your Refund: Once we receive and inspect your return, we'll process your refund within 7-10 business days.

Refund Method

Refunds are issued using the same payment method as your original purchase:

  • Cash on Delivery: Refunds are issued via check or direct deposit (your choice)
  • Card Payment: Refunds are credited back to the card within 5-10 business days

Shipping Costs

Enneon covers return shipping costs using the prepaid label we provide. You are responsible for packing materials.

Return Timeline

  • 14 days from purchase: Last day to request a return
  • Inspection: 3-5 business days after we receive your return
  • Refund Processing: 7-10 business days after approval
  • Total Timeline: Up to 3 weeks from initial return request

Quality Guarantee

If you receive a defective or damaged product, we will replace it at no cost. Contact us immediately with photos of the damage and your order number.

EU Consumer Rights (Directive 2011/83/EU)

Customers in the European Union have the statutory right to withdraw from a distance contract within 14 calendar days without penalty. This aligns with our return policy. No questions asked refunds are available for unopened, unused products.

Exceptions & Special Cases

  • Health Concerns: If you experience adverse reactions, stop use immediately and consult a healthcare professional. Contact us for guidance.
  • Shipping Delays: If your package is lost in transit, we will investigate with the carrier and provide a replacement or refund.
  • Expired Product: If we ship an expired product, we will replace it immediately at no cost.

Dispute Resolution

If you have concerns about a return or refund decision, please contact our support team within 7 days with additional information. We aim to resolve all disputes fairly and promptly.

Contact Us

For return and refund inquiries: